How can I order;
You can order online from our website or by phone by calling us at 211 800 5040 Monday-Friday 09:00-17:00 Saturday 09:00-15:00
How do I know that my order was successful?
Upon completion of your order you will receive an automated email confirming your order. If not, check spam or contact customer service.
How can I use the discount coupon I was given?
Enter the coupon code on the shopping cart page before completing the order. For any problem call customer service.
Where is my order;
You can search for your order by typing the shipping code given to you by email or sms on our home page, under <order tracking> or on the respective courier page you selected.
Which Couriers do you work with?
By Geniki Taxydromiki and by ACS.
How much is shipping and cash on delivery?
Shipping for all shipments within Greece is completely FREE. Shipping abroad for purchases under €200 the charge is €15. Cash on delivery as a service is charged €2.50
How can I pay?
You can pay with:
- Credit card
- Bank deposit
- PayPal
- Cash on delivery only for Greece with a fee of €2.50
What credit cards do you accept?
We accept the cards of all banks: VISA, MASTERCARD, DINERS, MAESTRO except AMERICAN EXPRESS.
How can I return or exchange one or more products of my order?
If for any reason you are not completely satisfied with your order, you can replace the products of your choice within 14 days from the issuance of the receipt. The exchange requires the Returns Form which you submit electronically or print and enclose in the parcel together with the receipt. To reserve the new product, you can place a new order by writing <change> in the comments or call 211 800 5040 to have one of our representatives reserve it. The first change is completely free of charge. Return costs for changing products are borne by Centraleshop.gr as long as to be sent by General Post or ACS courier. Products sold at a discount of -50% or more are excluded, where all handling for the change of products is charged to the customer in total of 9.80.
Who bears the costs of the change?
The first change is completely free. Return costs for changing products are borne by Centraleshop.gr as long as they are sent by General Post or ACS courier. Products sold at a discount of -50% or more are excluded, where all handling for the change of products is charged to the customer in total of 9.80.
How is the refund done, what is the procedure and what are the charges?
The return is made by deposit to a bank account that you will indicate to us within 14 working days of receiving the products at our place.
You return the products by general mail or ACS with consignee charge. These costs plus shipping of the original order are deducted from the deposit amount. The customer is charged the total handling costs of the product(s) amounting to €9.80.
Are the products authentic and how is this proven?
We are authorized distributors of all brands featured on our site and guarantee the full authenticity of each featured product. It is proven by the sales receipt, trademarks, labels and packaging of the products. In addition, if requested, it can be confirmed by the official central importer of Greece.
